Terms of Service

These Terms of Service ("Terms") govern your access to and use of Liveline ("Liveline", "we", "us", or "our"), the AI-assisted, multi-channel conversation management platform operated at getliveline.com. Liveline is developed by Xphere Technology Company. For these Terms, "we", "us", or "our" means Xphere Technology Company S.A. de C.V. in Mexico and Xphere Technology Company LLC in the United States, as applicable. By creating an account, accessing, or using Liveline, you ("Customer", "you") agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business.

1. The service

Liveline lets businesses receive, manage, route, and respond to customer conversations across messaging channels such as WhatsApp, Instagram, and Facebook Messenger, including AI-assisted replies. We may update, improve, or modify the service over time. Some features depend on third-party platforms and are subject to their availability and terms.

2. Accounts and eligibility

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and API tokens and for all activity under your account and workspace. You must be at least the age of majority in your jurisdiction and use Liveline only for lawful business purposes.

3. Acceptable use

You agree not to, and not to permit others to:

• Send spam, unsolicited messages, or content that violates the policies of WhatsApp, Instagram, Facebook Messenger, or any other connected platform.
• Use the service for unlawful, fraudulent, harmful, deceptive, or abusive purposes.
• Upload or transmit malware, or attempt to gain unauthorized access to the service, other workspaces, or its systems.
• Reverse engineer, resell, or exceed the rate limits of the platform or its API except as expressly permitted.
• Process personal data of your end users without a valid legal basis and an adequate privacy notice.

4. Third-party platforms and AI

Your use of connected channels (Meta's WhatsApp, Instagram, and Messenger) and of AI providers (such as OpenAI) is also governed by their respective terms and policies, and you agree to comply with them. You are responsible for obtaining any consents required to message your end users and to process their content through those providers. Liveline is not responsible for changes, limitations, or outages of third-party platforms.

5. AI-generated content

Liveline generates suggested and automated replies using AI. AI output can be inaccurate, incomplete, or inappropriate for a given context. You are responsible for reviewing and for the messages sent from your workspace, and you should not rely on AI output as professional advice.

6. Fees and billing

Paid plans are billed through our payment processor on a recurring basis until cancelled. Unless stated otherwise, fees are non-refundable and exclusive of taxes. We may change pricing on a prospective basis with reasonable notice. Failure to pay may result in suspension or termination of the service. You can cancel at any time, effective at the end of the current billing period.

7. Customer data and privacy

As between you and Liveline, you own the conversation data you process through the platform. You grant us the limited rights needed to host and process that data to provide the service. Our handling of personal data is described in our Privacy Policy. For data your end users send, you act as the controller and Liveline acts as a processor on your behalf.

8. Intellectual property

Liveline and its software, design, and trademarks are owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service. You retain all rights in your own content.

9. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, secure, or error-free.

10. Limitation of liability

To the maximum extent permitted by law, Liveline will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our total liability for any claim arising out of or relating to the service will not exceed the amounts you paid to us for the service in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Liveline harmless from claims, damages, and expenses arising from your use of the service, your content, or your violation of these Terms or applicable law, including the policies of connected platforms.

12. Term and termination

These Terms apply while you use the service. You may stop using and close your account at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or fail to pay. Upon termination, your right to use the service ends and we will delete or return your data as described in our Privacy Policy, subject to legal retention requirements.

13. Changes to these Terms

We may update these Terms from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use after changes take effect constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws applicable at our principal place of business, without regard to conflict-of-laws rules. The parties submit to the competent courts of that jurisdiction, except where mandatory consumer-protection law provides otherwise.

15. Contact us

Questions about these Terms? Contact us at legal@getliveline.com.