Data Deletion

Liveline (getliveline.com) helps businesses manage customer conversations across WhatsApp, Instagram, and Facebook Messenger. If you have messaged a business that uses Liveline, you can request deletion of the data we hold about you in any of the following ways.

Option 1 — Contact the business

The business you were messaging is the primary controller of your conversation data. Reach out to that business and ask them to delete your conversation and contact information. They can remove it directly from within Liveline.

Option 2 — Email us

You can email us at privacy@getliveline.com with the messaging account (for example, the phone number or username) you used. We will verify your request and delete your conversation data across the businesses on our platform.

Option 3 — Remove the app on Facebook or Instagram

When you remove our app from your Facebook or Instagram account, Meta automatically sends us a signed Data Deletion Request. We then:

• Locate every conversation associated with your messaging identifier across all businesses on the platform.
• Permanently delete those conversations and their messages.
• Record a confirmation code so the deletion can be tracked.

To remove the app and trigger this flow:

• Facebook: Settings & Privacy → Settings → Apps and Websites → select the business's app → Remove.
• Instagram: Settings → Apps and Websites → Active → select the app → Remove.

After the request is received, you will be shown a confirmation page with a status link of the form getliveline.com/data-deletion/status/<confirmation_code> where you can check whether the deletion has completed.

Confirming deletion

Once your request is processed, the status page will show that your data has been removed and how many conversations were deleted. If you have questions, contact privacy@getliveline.com.

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