AI inbox for service businesses
Your next customer messaged after closing.
Answer Instagram and Facebook inquiries using your business information, collect the details your team needs, and hand the conversation to a person when needed. WhatsApp, too. All in one inbox.
Keep answering after hours. 14 days free, no card required.
Guided setup included. Our team helps you connect your channels and configure your first AI agent.
Example Liveline board for an auto detailing shop: Instagram, Facebook and WhatsApp inquiries organized by stage, with an AI reply to an after-hours question.
Reply where they already message you
What you get
Give your team a head start on every inquiry.
Let Liveline handle common questions and gather context, so your team can pick up the conversation ready to help.
24/7
Answer after hours
Keep handling incoming questions on your connected channels while your team is away.
Learn moreKnowledge
Reply with your real info
Add your services, pricing, hours and policies to give the AI business information to use in its replies.
Learn morePipeline
See who needs follow-up
Organize inquiries by stage and see which conversations your team needs to pick up next.
Learn moreTeam
Bring in a person
Set escalation rules so your team can take over in the same conversation, with the message history in view.
Learn moreContext
Collect the details upfront
Configure your agent to ask about the service, scope and preferences your team needs to prepare a quote.
Learn moreBrand
Sounds like your brand
Set the tone and instructions your agent uses when answering customers.
Learn moreHow it works
From incoming question to informed follow-up
01
Connect your channels
Connect your Instagram business account, Facebook Page or WhatsApp Business account from the dashboard.
02
Train your agent
Add your services, prices and hours. Set what to ask and when to bring in your team.
03
Let it reply
Let the AI handle incoming questions, then review inquiries and continue the conversations that need your attention.
Channels & capabilities
Your social inquiries, together in one inbox
Trained on your business and connected to the channels your customers already use.
Put Instagram inquiries to work
Answer service questions in your DMs and gather the details behind each quote request.
Keep WhatsApp in the conversation
Serve customers who prefer WhatsApp with business answers and a shared place for your team to follow up.
Handle Messenger without extra tabs
Your Facebook page replies on its own, with your tone and your information.
See your whole pipeline
Track inquiries through stages such as new, in progress and resolved, with the conversation one click away.
Train it on your info
Give your agent services, pricing, policies and hours to reference when customers ask.
Escalate to your team when it matters
Clear rules for when a person steps in, inside the same conversation.
“Your business can close for the day without leaving the next customer’s question until morning.”
The principle behind Liveline
Industries
Built for your trade
Every trade gets asked different questions. These pages show what Liveline looks like in yours.
Auto detailing
Washes, paint correction and ceramic coating, quoted without leaving anyone on read.
See pricingWindow tint
The same enquiry, answered on the spot with the vehicle already identified.
See pricingVehicle wraps
Big projects, vague enquiries. The assistant tells them apart.
See pricingSimple pricing
A plan for every stage of your business
Choose a plan for your team and conversation volume. Cancel anytime.
Frequently asked questions
Got questions? We answer them here
Do I need technical skills to use Liveline?
No coding is needed. You configure your agent in the dashboard. To connect a channel, you will need access to the relevant business account and its permissions.
Which channels can I connect?
You can connect Instagram, Facebook Messenger and WhatsApp. Your connected conversations appear in one inbox.
Can the AI hand the conversation to a human?
Yes. You define escalation rules and the conversation reaches your team in the same inbox when human attention is needed.
Can I cancel anytime?
Of course. There are no forced contracts: change or cancel your plan whenever you need to.
Be ready for the next after-hours inquiry
Connect your channels, add your business information, and give your team a clearer starting point for follow-up.